MOVIVIO · CUSTOMER SERVICES
How can we help?
Help with your service
I cannot find my quotation
Use Retrieve quote to open your private quotation link or sign in to your customer account. If you still need help, send a support request with your quotation reference, if known. We will check your identity before sharing booking details.
Change a booking or request a refund
Open your booking in My account and use Changes, problems & refunds. A request does not change an agreed service or approve a refund until confirmed by the service team. You can also contact support below.
My collection or delivery is urgent
Contact the service provider using the details on your booking confirmation for immediate help. This support desk is not a live chat or an emergency service. You can record the issue here for follow-up.
I want to make a complaint
Choose Complaint below, describe what happened, include the relevant reference and tell us what outcome you are seeking. Keep further replies in the same conversation.
I am an Exchange member
Transport operators should use Freivio Exchange support for membership, verification or exchange jobs. Customer bookings are handled here.
Contact customer support
Sign in to send a private support request and see the service team’s replies. You do not need an existing booking.
Customer sign in to contact support